RETURN POLICY

Last Updated: March 31, 2025

At SafetyGearExpert.com, we want you to be satisfied with your purchase. If you’re not, we’re here to help. This Refund Policy outlines the conditions under which you can return products and request refunds.

1. Returns

- Return Window:

- You may return safety gear within 30 days of delivery.

- Condition:

- Items must be unused, in their original packaging, and in the same condition as received.

- Process:

- To initiate a return, contact us at support@safetygearexpert.com with your order number and reason for return.

- We’ll provide a return shipping label (if applicable) or instructions for sending the item back.

2. Refunds

- Eligibility:

- Once we receive and inspect your return, we’ll notify you if it’s approved for a refund.

- If approved, we’ll process a refund to your original payment method within 7-10 business days.

- Non-Refundable Costs:

- Original shipping costs are non-refundable.

- You are responsible for return shipping costs unless the item is defective or we sent the wrong product.

- Defective or Incorrect Items:

- If you receive a defective product or the wrong item, contact us within 7 days of delivery. We’ll cover return shipping and provide a replacement or full refund.

3. Exceptions

- Non-Returnable Items:

- Items marked as "final sale" in the product listing.

- Used or damaged gear

- Hygiene Concerns:

- For safety and hygiene reasons, items like protective masks or earplugs cannot be returned once the packaging is opened, unless defective.

4. Exchanges

- We do not offer direct exchanges. If you’d like a different size or product, please return the original item and place a new order.

5. Contact Us

- For questions about returns or refunds, email us at support@safetygearexpert.com.